Service Management Administrator

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The Service Management Administrator assists in developing the long-term vision of the ServiceNow application.  This position provides strategy and technical insight in designing and supporting ServiceNow while aligning to Service Management best practices. This position is also responsible for researching, planning, coordinating, and implementing application solutions for conceptual design requirements. The responsibilities will vary from Service Management strategy to day-to-day support of ServiceNow administration and development.

Essential functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

• Analyzes business services, applications, and system requirements and relationships for functional areas

• Works on technical aspects of the ServiceNow application, including application UI and workflow configuration, scripting tools, and configuration of required client specific reporting and requirement integration components (SSO, LDAP, etc.).  Interfaces with Service Now technical teams and supports reporting, data import, and export capabilities.

• Plans and conducts the analysis of complex business issues to be solved with process changes and information systems.  Works closely with business users to resolve ongoing functional issues.

• Recommends system changes and enhancements based on business requirements.  Drives the continuous improvement of the implementation and delivery methodology based on implementation experiences.

• Works with and oversees third party vendors as they relate to ServiceNow

• Creates, executes, and documents training plans for business users