Service Management Administrator

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The Information Management Administrator is responsible for knowing what information the company maintains and how long to maintain it.  This position interfaces with all departments to determine business requirements for all information and sets up systems to destroy information at a prescribed timeframe. The Information Management Administrator writes the general records retention policy for each department and prepares their information classification policy.

Essential functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

• Responsible for knowing what information the company maintains and how long to maintain it. 

• Interfaces with all departments to determine business requirements for all information.

• Sets up systems to destroy information at a prescribed timeframe based on information retention policies.

• Writes the general records retention policy for each department and prepares their information classification policy, which identifies how data is classified in terms of security level and confidentiality.

• Develops technologies that create automated systems for identifying where data exists and managing the data based on its sensitivity.  Selects the most appropriate and best technology.

• Interfaces with Legal, HR, and Tax on e-discovery requests related to litigation to assist in recovering data needed.

• Determines the best way to back up data based on the nature of the information.

• Performs Change Management and Incident Response functions with the Information Security Team.  Performs Risk Management, Finance, and PCI audits.

• Performs training and education on information management and security.