POS Systems Analyst

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The POS Systems Analyst participates in the development and implementation of POS features and applications to support Operations.  This position assists in maintenance of POS system configurations and system images.  The POS Systems Analyst troubleshoots POS problems by telephone, email, or in person and resolves the issues or refers them to other POS team members for resolution.

Essential Functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities.  Reliable and dependable attendance is required.

Descriptions

• Participates in the development and implementation of POS features and applications to support Operations and maintenance of POS system configurations and system images. 

• Troubleshoots POS problems by telephone, email or in person and resolves the issues or refers them to other POS team members for resolution.

• Assists in the development, testing, and release of POS program changes and new POS system features.

• Participates in optimizing IS processes to ensure effective and efficient POS implementation and performance. 

• Stages POS equipment for new and existing stores and ensures POS systems are functioning so as not to affect store operations.

• Assists in training programs for Technical Support associates and for Operations associates to enhance their knowledge of the POS systems.